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Exco InTouch

Mobile Internet Solutions for Patient Communication

February 7, 2013

Exco InTouch Joins Critical Path Institute ePRO Consortium to Advance Electronic Data Capture in Clinical Trials

Exco InTouch, the leading provider of patient engagement, data collection and communication solutions for the pharmaceutical and healthcare sectors, today...
pharmacuetical business review
July 3, 2012

Exco InTouch is Named Microsoft Managed Partner within Life Sciences

Exco InTouch, the leading provider of mobile patient engagement, data collection and communication solutions for the pharmaceutical and healthcare sectors,...
pharmacuetical business review


Exco InTouch

Exco InTouch is the leading provider of global, secure, and regulatory compliant short messaging services and mobile internet solutions for patient communication to the Biopharmaceutical and Healthcare sectors.

Established in 2004, headquartered in the UK and with two offices in North America, Exco InTouch has successfully worked with hundreds of thousands of patients in all phases of clinical and commercial development. To date Exco InTouch have supported over 500,000 subjects, in over 60 countries, delivering over 3 million text messages. Clients include 16 of the top 20 Pharmaceutical sponsors, as well as a many other BioPharma and Clinical Research Organisations.

Exco InTouch has been profitable since day one and takes pride in having a financially sound business that is sustainable through organic growth and not dependent on venture capital funding.

Short messaging services and mobile internet solutions

Exco InTouch solutions offer a simple, quick and non-intrusive channel of communication with your patients, team members and stakeholders solving expensive, stressful problems for sponsors, study teams, sites and investigators. The solutions cover:

SMS Recruitment: Speeds up recruitment, by making your recruiting campaigns more effective using:

  • InTouch Recruit – Text message "call to actions" on trial advertisements providing discreet and convenient methods of response
  • InTouch Volunteer – Targeted outbound SMS text messages to potential trial candidates

SMS Retention and Compliance: Improves medication and protocol compliance. Motivates patients and reduces lost to follow up or early withdrawal by up to 40% with:

  • InTouch Clinical – Unique combination of internet and mobile phone technology to automatically schedule and deliver text messages direct to the patient in their preferred language and local time zone

Electronic Patient Reported Outcomes (ePRO) and Mobile Patient Reported Outcomes (mobile-PRO): Three validated solutions to meet various protocol demands and data capture needs:

  • ePROSMS – Gathers patient data faster, more accurately, economically and with minimal user training, using the subject’s or caregiver’s own mobile phone
  • ePROCELL – Mobile telephone eDiary solution (ePRO), which is the world’s first validated eDiary on a mobile phone
  • ePROAPP – The world’s first JAVA MIDLET eDiary solution (ePRO) for use on mobile phones, smartphones, PDAs, tablets and PCs. Connectivity is not required

SMS Post Marketing Studies – Improves medication compliance and gathers health economic data

Exco InTouch provides a full end-to-end support structure where the design, development and validation processes are embedded into a rigorous quality management system which has been built from the ground up with healthcare and biopharmaceutical regulations and work processes in mind.

Interactive mobile solutions for the life sciences industry

Exco InTouch provides interactive mobile solutions solely to the Life Sciences industry which gives clients and partners reassurance that the technology, processes and mapped support structure works in accordance with all the pertinent regulations.

Exco InTouch does not SPAM users of their mobile services, all messages are sent directly from our servers to the mobile phone of the intended recipient.

Exco InTouch solutions are designed with the stakeholders in mind. Every employee at Exco InTouch has experience in conducting global clinical trials or patient education programs and has a natural understanding of what it takes for a patient to be able to use this ubiquitous technology.

Exco InTouch solutions are compliant with the US Federal Communications Commission rulings on transmission of text messages (CANSPAM act) and work according to the Mobile Marketing Association’s (MMA) code of conduct. By leading in the areas of regulatory guidance and wireless carrier policies we have developed unparalleled levels of connectivity in the world today.


Exco InTouch Ltd (European Head Office)
Pishiobury House
Pishiobury Drive
SM21 0AF

Europe: Tel: +44 (0)1279 709 040 | Fax: +44 (0)1279 201 234
North America West: Tel: +1 877 327 5777 | Fax: +1-800-599-8404
North America East: Tel: +1 877 327 5777 | Fax: +1-800-599-8404

Electronic Patient Reported Outcomes (ePRO) and Mobile Patient Reported Outcomes (mobile-PRO) Solutions


You can gather your Patient Reported Outcome (PRO) data in a few ways. 1. Traditional paper diaries – Universally recognised as having inherent problems in terms of data accuracy, integrity and patient compliance 2. IVR ePRO – A better solution, but often not easy or convenient to use for the subject 3. PDA ePRO –…

Patient Recruitment Solutions

InTouch Recruit InTouch Volunteer

Approximately 80% of clinical trials fail to meet their recruitment target! Slow recruitment and poor patient retention are the major reasons for the early termination of clinical trials. Studies now require increasing numbers of patients to satisfy regulatory, scientific and marketing requirements and the cost of ineffectual campaigns are significant due to expensive delays in…

Retention and Compliance Solutions

InTouch Clinical

For the majority of patients participating in a clinical trial it is never their intention to be wilfully non-compliant - life just gets in the way! The statistics are concerning. Patient non-compliance can run as high as 80% and over 40% of patients are typically lost to follow up in a clinical trial. Failing to…
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