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Incident Management and Investigations Software for Pharmaceuticals



Resolver supplies brand protection, counterfeit prevention and incident response software to improve security operations in the pharmaceutical industry.

The company helps security teams in the medical sector understand what’s happening across the global supply chain by combining incident capture/reporting, investigations management, Enterprise Security Risk Management (ESRM), and physical site assessments in a single application.

Alarm management and officer dispatching can also be connected to the application for quicker response and recovery.

With accurate and centralised data, organisations can avoid risk of brand-damaging incidents.

Brand protection and counterfeit prevention software

Resolver helps companies achieve a fully documented record of incident events to increase brand protection.

Employees can easily collect data such as what products, people and locations were involved. This helps form an accurate report of the potential risks.

Resolver’s dynamic forms and automated triage process ensures the right information is captured based on incident type such as theft, trespassing, counterfeit drugs and compliance violations. Incident data can then be escalated for investigation through automated workflows and notifications.

Supply chain visibility for international drug manufacturing

Resolver provides supply chain management solutions for international operations. The company locates information about specific locations and visualises relationships between incident types, specific products and involved people to help customers identify areas of high risk.

This insight into supply chain operations allows clients to invest in the appropriate security controls and resources to prevent incidents from happening.

Response solutions for pharmaceutical companies

Resolver prevents incidents from being escalating to investigations by raising risks to clients in a timely manner. The software’s alarm management, computer-aided dispatch and incident reporting functionality allows facility owners to streamline operations for quicker response.

Clients can easily see who is available to respond to alarms and incidents using real-time maps, which is suitable for when US Food and Drug Administration (FDA) regulated areas are at risk.

The officer mobile application provides clients with quick communication with their guards and allows them to easily report incidents and obtain investigation details from the field.

Risk management software for security professionals

Resolver helps the world’s leading organisations reduce the frequency and severity of negative events. Security professionals use the software to provide actionable insights and control operational costs.

More than 1,000 organisations worldwide depend on Resolver’s security, risk and compliance software. Around one million people use the tools each day.

Resolver serves customers across a number of industries, including pharmaceuticals, healthcare, hospitals, academic institutions, airports, utilities, manufacturers, hospitality and retail.

Contact details

  • Resolver (Headquarters)

111 Peter St., Suite 804
Toronto, ON
M5V 2H1

T: +1 888 316 6747

  • Edmonton

1200-10025 102A Ave NW
T5J 2Z2 Alberta

  • London

WeWork c/o Resolver
3rd Floor (office 3050)
199 Bishopsgate
United Kingdom

  • Christchurch

6/112 High Street
Rangiora 7400
New Zealand

  • West Virginia

707 Virginia Street, Suite 1000
WV 25301
United States of America

  • Sunnyvale

1250 Borregas Ave, Suite 138
CA 94089-1309
United States of America

Incident Management

An end-to-end solution for responding to, reporting on, and investigating incidents across your organization. Easily understand what’s happening and why so you can manage resources, minimize loss, and protect your brand.

Resolver’s Incident Management software helps your team respond to, report on, and investigate incidents across your entire supply chain in one central application. Increase your visibility into risks with a fully documented record of events for every incident in your organization. Our Incident and Investigations Management Software makes it easy for your end users to…

Command Center

Resolver’s Command Center combines alarm management, computer-aided dispatch, and incident reporting. Connect dispatchers directly to officers and share dispatch details, locations, and standard operating procedures to efficiently protect your brand.

Gain better situational awareness with real-time maps that plot alarms, incidents and guard locations. Get quick insight into which personnel are available and close to alarms and incidents, so you can get them on the scene as quickly as possible, especially when it involves an FDA-regulated area. With in-system Standard Operating Procedures (SOPs), you can…

Investigations and Case Management

Find the links between your investigations and the incidents you track, ensuring proper management of your organization's security risks across the global supply chain.

Using Resolver’s software, your organization can collect investigation summaries, interviews, evidence, relevant documents, links and more, all in one centralized location. Confidently manage BOLOs and track persons of interest and repeat offenders tied to open investigations. Share all investigation outcomes and findings with relevant stakeholders, including the corrective actions to take.

Security Risk Management

Resolver offers a streamlined approach to security planning that supports your Enterprise Security Risk Management (ESRM) program and includes built-in security audit functionality. Connect your incident data to your risks to make better data-driven decisions and investments for greater brand protection.

Leading corporate security departments are using a proactive, risk-based ESRM approach to better align security activity and budgets to the objectives of the business. Resolver’s Security Risk Management software supports your ESRM program and helps you perform physical site assessments, so you can quickly identify gaps in your organization’s defenses and better prioritize spend on…
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