Specialized Consulting & Implementation Services Offered by Vialis

Business process consulting

• Thorough process and organization analysis. Understanding As-is process
• Identifying core processes
• Core IT systems
• KPI and metrics definition
• Multi Moment Analysis (MMA)
• Multi Moment Analysis gives you a statistically sound basis for accurate time and resource measurements across all your processes, creating a sound basis for optimization decisions
• Concept development
• Return-on-Investment studies
• To-be process definition
• Vendor/Product identification and selection (RFQ, RFI, RFP etc.)
• Regulatory advise

Implementation services

• Implement recommended solution during consulting phase
• Project planning
• Piloting/Prototyping (sandbox)
• Product implementation
• Development of components and interfacing (coding capabilities)
• Training
• Software and system validation

Service & Support

• First level support for Software Maintenance Plans (SMP)
• Service Level Agreements (SLA)
• Training
• Continuous optimization and ongoing development through monitoring of project success
• General contractor as first line of support with regard to data management processes