Specialised Consulting and Implementation Services

Acelrys offers a wide range of specialised consulting and implementation services, including business process consulting, implementation services, and support.

Business process consulting

The company offers a thorough process and organisation analysis on an as-is process. It identifies core processes and core IT systems, as well as key performance indicators (KPI) and metrics definition.

Acelrys also offers:

• Multi-moment analysis (MMA), which gives you a statistically sound basis for accurate time and resource measurements across all your processes, creating a sound basis for optimisation decisions
• Concept development
• Return-on-investment (RoI) studies
• To-be process definition
• Vendor/product identification and selection, including request for quotation (RFQ), request for information (RFI) and request for proposal (RFP)
• Regulatory advise

Implementation services

Acelrys’ implementation services include:

• Implementation of recommended solutions during the consulting phase
• Project planning
• Piloting/Prototyping (sandbox)
• Product implementation
• Development of components and interfacing (coding capabilities)
• Training
• Software and system validation

Service and support

Acelrys’ service and support offerings include:

• First level support for software maintenance plans (SMP)
• Service level agreements (SLA)
• Training
• Continuous optimisation and ongoing development through monitoring of project success
• General contractor as the first line of support with regard to data management processes