It includes:
1) Proven, structured and clear steps to take when embarking on a CX program.
2) How to manage Voice of Employee, Voice of Customer & Moments of Truth in your CX planning and delivery.
3) How to embed service based costing which allow you to align short-term revenue goals with a long term CX strategy for market uplift.
Last week Travelodge (Andrew Archibald Director of Customer Experience) debated with Pfizer (Mike Bellis - Customer Experience) on how customer experience (CX) should underpin all multi-channel marketing in health. They discussed how CX shouldn't need massive investment, and how digital touch point tracking creates uplift in customer value.
“Pharma should define their customer as the PATIENT.” Detlev Parow, Head of Department of Care Management Development, DAK.
We recently announced a number of changes in our Sharp Packaging US business. I am
delighted to be writing to you today to advise you of a number of important changes in our
European Packaging business.
Sharp Clinical Services UK is proud to announce its recent ISO 9001 and ISO 13485 certification following a successful audit by BSI.
Sharp Clinical Services, part of UDG Healthcare plc, has announced that Scott Forde has joined as Head of Business Development based at the Crickhowell site in South Wales.
Sharp Packaging Services, part of UDG Healthcare plc, has announced that Frank Lis has joined as President of Sharp Clinical Services. In this role, Frank will have global responsibility for Sharp Clinical Services, which is the specialist clinical supply chain services business unit of the Sharp Packaging Services division of UDG Healthcare plc.
Sharp Clinical Services Ltd. has expanded its' deblistering capabilities with the purchase of a STRIPFOIL Pharma de-blister machine.
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