MasterControl Services 2

Consulting and implementation services

Companies with outdated business processes can find themselves tied up in bureaucratic knots. MasterControl’s experts analyze your business processes, suggest new ways to manage them, and lead the way to automated systems that put you back in control and most importantly save you time and money. Our experts meet with your staff—typically employees in IT, quality, regulatory compliance, manufacturing and finance—to review your business flows and design better ways to accomplish organizational goals.

Implementation best practices

The very definition of successful implementation is the achievement of desired results as soon as possible with the least amount of interruption to normal workflow. At MasterControl, the primary measurement of success is making sure that the customer’s implementation process is smooth and trouble-free. During an implementation, MasterControl consultants are with you every step of the way, engaging your team in analyzing problems, devising solutions that make the most of MasterControl solutions, and configuring the system to provide maximum value for the customer’s investment.

Integration services

In addition to using MasterControl software to automate internal processes, companies frequently deploy a variety of other third-party software applications as well. Examples may include enterprise resource planning (ERP), customer resource management (CRM), clinical trial management system (CTMS), manufacturing execution systems (MES), and product data management (PDM) applications. You’ll be happy to know that MasterControl integrates nicely with many major software applications typically used by our customers. In some cases there are many connection points between MasterControl’s system functionality and the functionality of other applications. When properly configured, these connection points can vastly improve the overall performance and automation of your entire company. The MasterControl Connections Toolkit™ and QAAD API Toolkit™ enable companies to bridge that functionality by integrating MasterControl products with third party systems.

Project management services

MasterControl offers Project Management Services to help alleviate the challenges of project management and ensure successful implementation of your new software. Through this service, MasterControl will provide the continuity and quality that you need throughout the deployment process. An experienced MasterControl project manager will provide management expertise, serve as a project champion, coordinate activities, and communicate critical milestones. This provides a single-point of accountability and communication for the entire project.