Clients frequently contact Custom Powder Systems not knowing the details about older equipment that may even predate their tenure with that company.
By reaching out, clients can make use of CPS experience and knowledge to track down the component that needs to be replaced or repaired.
The parts replacement department at Custom Powder is a bit like that classic old-time local hardware store, helpful and fully stocked with solutions. This equipment doesn’t always contain a commonly available component. Sometimes there’s a lot of retracing to be done, especially on some older pieces of equipment.
It can require a little bit of detective work to try to track down some of these pieces of equipment and figure out what components went into them even 20 years ago.
But CPS has had great success with this particular aspect of customer service. In fact, some clients start out needing assistance with a replacement part or repair but are so satisfied with the customer service provided that they turn to CPS for future projects.
Custom Powder Systems not only services its own equipment but it also assists customers’ containers and other pieces of equipment fabricated by other groups that may not be living up to expectations. By conversing with the customer, CPS can actually reverse-engineer a malfunctioning machine. CPS connects with the customer, decides what is needed, and then helps them create questions to get these answers.
Current solutions to old problems are another great benefit to The Art of Engineering from Custom Powder Systems.